Accommodating customers delivery needs
Developed as a core teaching module at Harvard Business School, this approach recognizes the differences between service businesses and product businesses.
Students in my course learn to think about those differences and their implications for management practice.
Then design your service specifically to foster those behaviors.
The appropriate design of any one of them depends upon the other three.
Above all, they learn that to build a great service business, managers must get the core elements of service design pulling together or else risk pulling the business apart.